BAS COMPLETE
Accessing Your BenefitsMembers access benefits through the website or mobile app. These resources provide clear explanation of benefits, digital cards, and communication instructions (email and phone). Create a login using the information provided during registration and the group ID provided in an email. |
Get the Mobile App1. Visit the Apple or Android Store 2. Search for Empara Health 3. Download the App 4. Create your Account Enter Code: 4133-3403 |
Virtual Care24/7 access to a licensed physician doctor, 24x7 with $0 visit fee. Receive a diagnosis, treatment options and prescription, if medically necessary. Physicians provide treatment for common medical issues such as colds, flu, poison ivy, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections and ear infections. The average wait time is 10 minutes. Available for or all ages—from children to seniors. |
ACCESSING BENEFIT Online - Empara Health Mobile or Visit Website Visit Fee: $0 visit fee. Unlimited visits |
Virtual Mental HealthDedicated behavior health specialists are available to assist with members in the privacy of their own homes. |
ACCESSING BENEFIT Online - Empara Health Mobile or Visit Website Includes: ADHD, Anger, Anxiety, Bipolar, Sleeping Disorder, Smoking, Substance Abuse, Depression, Eating Disorder, Grief, PTSD, OCD, and other mental focus Visit Fee: $0 visit fee |
Doctor In-OfficeCall the healthcare concierge or use the mobile app to schedule an in-office doctor appointment. The network a nationwide network of nearly 1 million physicians through the First Health Network. |
ACCESSING BENEFIT Online - Empara Health Mobile or Visit Website Phone: (844) 377-2294 Visit Fee: $25 visit fee. Required: Health card available in the web or mobile app |
Specialists In-OfficeCall the healthcare concierge or use the mobile app to schedule an in-office doctor appointment. The network a nationwide network of nearly 1 million physicians through the First Health Network. |
ACCESSING BENEFIT Online - Empara Health Mobile or Visit Website Phone: (844) 377-2294 Visit Fee: $25 visit fee. Includes: Anxiety, Arthritis, Asthma, Blood Pressure, CHF, COPD, Depression, Diabetes, Fibromyalgia, GERD, Gout, Hypertension, Thyroid, Chiropractic, Dermatology Required: Health card available in the web or mobile app |
Urgent CareCall the healthcare concierge to schedule appointments with an urgent care provider. The network includes 8,000 urgent care locations throughout the United States. The healthcare concierge will find the clinic with the lowest wait time and prepare them for your arrival. |
ACCESSING BENEFIT Online - Empara Health Mobile or Visit Website Phon: (844) 377-2294 Visit Fee: $50 visit fee. Required: Health card available in the web or mobile app |
Wellness ExamCall the healthcare concierge to schedule annual wellness exam. Members receive a wellness exams including in-office physical, screenings, and labs. |
ACCESSING BENEFIT Online - Empara Health Mobile or Visit Website Phone: (844) 377-2294 Visit Fee: $25 visit fee. 1 per Family Member Includes: Annual Physical with four labs (complete metabolic panel, complete blood count, thyroid stimulating hormone, and lipid panel Required: Health card available in the web or mobile app |
Medications RxUse the formulary within the application to see if your prescription is included as $0 medications or call Member Concierge to request a prescription lookup. Medications not covered under the policy are offered at discounted prices. Call our help or use Rx Helpdesk in the web or mobile application. |
ACCESSING BENEFIT Online - Empara Health Mobile or Visit Website Phone: (800) 944-8521 Fee: $0 if covered in the formulary. 50-80% discounted if not in the formulary Locations: 60,000 locations including Walgreens, Target, CVS, and many other independent, national, and regional chains Required: Present card to at the pharmacy |
Advanced DiagnosticsAWC provides multiple labs at no cost. We have you covered whenever you need additional labs or want to know more about your health and risk factors. |
ACCESSING BENEFIT Online - Empara Health Mobile or Visit Website Phone: (844) 377-2294 Includes: Minor Diagnostics (4x $0) Major Diagnostics (3x $0) Genetic Testing (1x $0) Insurance: Submit your bills to 5 Star for reimbursements |
SurgeriesAWC provides multiple labs at no cost. We have you covered whenever you need additional labs or want to know more about your health and risk factors. |
ACCESSING BENEFIT Online - Empara Health Mobile or Visit Website Phone: (844) 377-2294 Includes: Minor Diagnostics (4x $0) Major Diagnostics (3x $0) Genetic Testing (1x $0) Insurance: Submit your bills to 5 Star for reimbursements |
Bill NegotiationAWC provides multiple labs at no cost. We have you covered whenever you need additional labs or want to know more about your health and risk factors. |
ACCESSING BENEFIT Online - Empara Health Mobile or Visit Website Phone: (844) 377-2294 Includes: Minor Diagnostics (4x $0) Major Diagnostics (3x $0) Genetic Testing (1x $0) Insurance: Submit your bills to 5 Star for reimbursements |
How to Submit a Claim
Use 5 Star Insurance claim system to get reimbursed for medical expenses. Review the Explanation of Benefits or your policy for the insurance schedule.
FILE A CLAIM
Life Protection FundMembers receive a fund valued at $100,000 for major medical events. Members can pull from the fund whenever health causes: Limits to 2 Activities of Daily Living (ADLs), results in a potentially terminal diagnosis, or impairs mental acuity (dementia or Alzheimer’s). Member funds can be used for most uncovered surgical costs, heart attack, stroke, cancer treatments, long-term care, and more. |
ACCESSING BENEFIT Phone: (866) 863-9753 Includes: 2 ADLs or Mental Impairment: $3000 or $4000/month with a maximum $85,000. Terminal Diagnosis: Up to $30,000 lump sum $3000 or $4000 a month with a maximum $85,000 |
Home CareHome Care: Receive assistance with everyday household tasks, enhance safety, and facilitate the recovery process. |
ACCESSING BENEFIT Phone: (866) 863-9753 Includes: 31 visits per year at $150/day |
Skilled NursingReceive around the clock medical care to recover from illness, injury or surgery. |
ACCESSING BENEFIT Phone: (866) 863-9753 Includes: 31 visits per year at $200/day |
Hospice CareReceive hospice care when the anticipated life expectancy is 6 months or less. |
ACCESSING BENEFIT Phone: (866) 863-9753 Includes: 31 visits per year at $200/day |
Accidental DeathMembers and their beneficiaries receive additional coverage for accidental death or life-altering injuries. |
ACCESSING BENEFIT Phone: (866) 863-9753 Includes: Accidental Death $50,000 and more. See Benefit Specifications |
Burial AssistanceBeneficiaries receive up to $15,000 within one business day after submitting death certificate. Any remaining health fund is payable in monthly installments. |
ACCESSING BENEFIT Phone: (866) 863-9753 Includes: $15,000 lump sum |