Resources Guides, Forms & Support

Everything you need to understand your benefits, enroll, and get the most from your coverage.

Your BAS Plan — All Contacts & Details in One Place

No more searching through emails or paperwork — here you’ll find everything you need for your Benefit Airship plan in one convenient spot.

From support contacts to benefit details, we’ve made it simple to get help, manage your plan, and make the most of your coverage.

Benefit Airship Support & Help

Whether you need help with your membership, have questions about billing, or want to explore business or partnership opportunities — here’s how to reach the right team quickly.

Billing: billing@benefitairship.com

Member Support: support@benefitairship.com

Business Sales: sales@benefitairship.com

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Provider / Access

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Member Booklet

Your Member Booklet is available here and is packed with helpful information about your plan, your benefits, and how to access care whenever you need it.

Member Booklet

Healthcare Concierge (Member Support)

Marpai gives you a dedicated healthcare concierge to help you find in-network care, manage prescriptions, handle prior approvals, and resolve billing or claims issues. They act as your advocate so you can understand your benefits and get the care you need with less hassle.

Marpai Portal

844-842-2550
7:30am–5:30pm CST

Schedule a Doctor Visit

Find a provider in the Cigna PPO network and bring your health card to your appointment. If a provider is not in Cigna, your plan also includes a PHCS PPO backup network to help keep you covered. If you have any issues scheduling or questions about coverage, call the Marpai Concierge team for help.

Find a Provider

Healthcare Concierge
844-842-2550
7:30am–5:30pm CST

Rx Prescriptions

Use your health card at over 60,000 pharmacies nationwide, including CVS, Rite Aid, and Walgreens. Bring your card to the pharmacy for billing and authorization. You can also locate a pharmacy or set up mail-order prescriptions with help from PhoenixPBM or the Marpai Concierge team.

Rx Portal

Rx Customer Service
(877) 643-2067
7:30am–5:30pm CST

Virtual Care

Opyn Live Virtual Care lets you connect with licensed providers anytime, from anywhere, without waiting rooms. You can use virtual primary care for ongoing health needs like prescriptions and care plans, or virtual urgent care for quick questions and issues, day or night.

Opyn Live Portal

Opyn Live
(866) 668-6272
7:30am–5:30pm CST

Service

Details

Provider / Access

Contact

Member Booklet

Your Member Booklet is available here and is packed with helpful information about your plan, your benefits, and how to access care whenever you need it.

Member Booklet

Healthcare Concierge (Member Support)

Marpai gives you a dedicated healthcare concierge to help you find in-network care, manage prescriptions, handle prior approvals, and resolve billing or claims issues. They act as your advocate so you can understand your benefits and get the care you need with less hassle.

Marpai Portal

844-842-2550
7:30am–5:30pm CST

Schedule a Doctor Visit

Choose from over 2 million providers and see specialists without needing a primary care referral. When pre-authorization is required, the Marpai Member Advocate team makes the process simple so you can get care and maximize your benefits.

Find a Provider

Healthcare Concierge
844-842-2550
7:30am–5:30pm CST

Rx Prescriptions

Use your health card at over 60,000 pharmacies nationwide, including CVS, Rite Aid, and Walgreens. Bring your card to the pharmacy for billing and authorization. You can also locate a pharmacy or set up mail-order prescriptions with help from PhoenixPBM or the Marpai Concierge team.

Rx Portal

Rx Customer Service
(877) 643-2067
7:30am–5:30pm CST

Virtual Care

Opyn Live Virtual Care lets you connect with licensed providers anytime, from anywhere, without waiting rooms. You can use virtual primary care for ongoing health needs like prescriptions and care plans, or virtual urgent care for quick questions and issues, day or night.

Opyn Live Portal

Opyn Live
(866) 668-6272
7:30am–5:30pm CST

Service

Details

Provider / Access

Contact

Member Booklet

Your Member Booklet is available here and is packed with helpful information about your plan, your benefits, and how to access care whenever you need it.

Member Booklet

Setup Your Account

The Marpai app makes managing your healthcare simple and convenient. Message or call your care team, view and share your digital ID cards, track your deductible and claims, and access virtual care and other benefits, all from your phone.

Marpai Portal

Find Your Dentist

If you chose the Dental upgrade, your Cigna Dental EPO plan is integrated with your medical plan making it simple to find providers and access coverage. Note: You must use a dentist in the Cigna network to receive coverage.

Find a Provider

Healthcare Concierge
844-842-2550
7:30am–5:30pm CST

Vision Claim Form

If you selected the Vision upgrade, your Marpai vision plan operates on a reimbursement basis. This means members pay for vision services at the time of the appointment and then submit a request for reimbursement. Note: You can use the optimetry centre of your choice.

Vision Claim Form

Healthcare Concierge
844-842-2550
7:30am–5:30pm CST

Vision & Dental Policy Details

Here are your dental and vision policy documents. Please review them to understand your coverage.

Policy Document

Healthcare Concierge
844-842-2550
7:30am–5:30pm CST

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Virtual Primary, Urgent Care, Advocacy

$0 Consultation Fee. Available 24/7

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App.Support@AmazePBC.com

Specialty Care Options

Allergy (allergies, asthma), Cardiology (heart disease, high blood pressure, cholesterol), Dermatology (acne, eczema, psoriasis, rashes, infections, skin cancer screenings), Endocrinology (diabetes, thyroid disorders, hormone imbalances, metabolic disorders), Gastroenterology (acid reflux, IBS, Crohn’s, ulcers), Hematology (anemia), Internal Medicine, Infectious Diseases (viral/bacterial), Neurology (headaches, migraines, neuropathy), Nutritionists, Oncology (cancer screening, follow-up care), Orthopedics (joint pain, sports injuries, arthritis, back/neck pain, muscle spasms), Otolaryngology (sinus infections, ear infections, tonsillitis), Sleep Specialists (insomnia, sleep apnea, restless leg syndrome, other sleep disorders), Urology (urinary tract infections, kidney stones, prostate issues, bladder control problems), Women’s and Men’s Health.

Login

App.Support@AmazePBC.com

MRI, CT, X-ray, Ultrasound, Colonoscopy, Mammogram, Upper Endoscopy, Hemorrhoid Banding, GI.

Use portal to schedule. Direct billing with 10–80% discount. Must have referral. Billable to insurance.

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Support@mybenefitswork.com

Dental – Cleanings, Fillings, Crowns,
Root Canals, Orthodontics, Periodontics

300,000 locations. Concierge support. Avg. $45 for cleanings/fillings.

Login

(800) 800-7616
7am–7pm CST

Vision / Opticians

20,000 locations. 10–30% off exams, 20–60% off eyewear, 40–50% off LASIK

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(800) 800-3937
7am–7pm CST

Alternative Medicine

35,000 providers. 10–30% discounts on acupuncture, massage, nutrition, yoga, & more.

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(877) 806-8706
7am–7pm CST

Diabetic Supplies

10–50% off supplies. Free glucose meter with first order.

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(844) 269-6119
7am–7pm CST

Hearing

65% average discount on hearing aid devices. 3-year warranty. 100% satisfaction guarantee.

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(844) 529-5779
7am–7pm CST

Rx Program

Make sure you're always getting the best deals on your prescriptions. Save up to 85% on most prescriptions at 60,000 retailers

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(800) 800-7616
7am-7pm CST

Insurance Policy Coverage

BASE can be paired with either our Limited Insurance Add-ons or Full Health Plans to enhance your coverage.

None Included.
Contact Support to add additional products.

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Wellness Exams & Labs

One free wellness exam per member annually. Schedule via portal.

Access Portal

(336) 235-0750
9am–6pm CST

Urgent Care – In Clinic

$75 per visit. Use portal to locate clinics and schedule visits.

Access Portal

(336) 235-0750
9am–6pm CST

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Accident Insurance – Claims

Policy documents are available to download here.

File Claims Portal

(866) 863-9753
7:30am–5:30pm CST

Download Member Apps & Portals

Amaze Health App

Your virtual doctor’s office—speak to real doctors 24/7 for care, referrals, and prescriptions.

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MyBenefitsWork

Manage your benefits, ID cards, and support in one place. A must-have for active BAS members.

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Select Well Portal

Compare and select the right health plan or provider with personal concierge guidance.

Access Portal

Prescription Access

Log in to view your prescription card, track orders, and manage your pharmacy savings account.

Access Portal

Accident & Hospital Indemnity Coverage

Optional insurance add-ons for added peace of mind. These plans offer financial protection in case of accidents or hospital stays—review the policy documents below.

Accident InsuranceHospital Indemnity

Employer Portal

Log in to view your Employees, track enrollments, and manage your employer account.

Access Portal

Member Frequently Asked Questions 

How do I know which plan is right for me?

Great question! Choosing a plan depends on your health needs and budget:

✅ If you're healthy and just need basic access: BASE (BAS Essential) is perfect and starts under $2/day.
✅ Need a bit more coverage for families or prescriptions? Try Adding Urgent Care & Wellness.
✅ Want hospital + accident insurance too? Each one can be added to enhance your cover.
✅ Looking for full traditional insurance? Choose our MVP, Copper, Silver, or Platinum plans.

 Still unsure? We’re happy to help you compare options and find your fit!

What’s the difference between hybrid and full Health Plans plans?

Hybrid plans (like BASE & Urgent Care & Wellness) include everyday care — doctor visits, diagnostics, mental health, dental, vision, etc. — at a low monthly cost.

Some also include accident or hospital coverage. Full Health plans (Copper, Silver, Platinum) work like traditional health insurance: they include deductibles, coinsurance, and full hospital/ER coverage, plus all the everyday services too.

 Tip: If you’re looking for affordability + access, hybrid is usually enough. If you want full risk protection, go full insurance.

Do your plans include dental, vision, and mental health?

Yes — all of our plans include full access to dental, vision, mental health, alternative care, and wellness. No hidden fees. No extra add-ons. It’s all included from day one.

How does the physician-led care work?

Every member is assigned a real, licensed physician who coordinates your care from start to finish. No call centers. No chatbots. Your doctor helps with diagnoses, prescriptions, referrals, and ongoing care — and follows up to make sure nothing slips through the cracks. It’s like concierge medicine, included in every plan.

Are there really no deductibles or surprise bills?

That’s right! Our hybrid plans come with $0 deductibles and no hidden charges. You’ll never get surprise bills or unexpected fees. What you see is what you pay — total transparency, total peace of mind.

Are prescriptions covered?

Yes! Many common prescriptions are covered, especially on Plus and 1st Class plans. For full insurance plans, Rx copays are typically $10–$45 depending on the medication. We also help you access discounts and delivery options to make managing meds easy and affordable.

Can I cover my whole family?

Absolutely. All of our plans have family options that cover you, your partner, and children. Just select "Family" pricing during sign-up — it’s clearly listed for each plan.

What if I’m self-employed or between jobs?

No problem at all. Our plans are available to everyone — whether you’re a freelancer, contractor, gig worker, or between employers. You don’t need a job to get great care.

Do you offer plans for businesses?

Yes! Our business plans start at $0/month for employers and just $59/month for employees. No census, no minimums, and no lengthy contracts. Employers of any size can offer amazing benefits — fast.

When do my benefits start?

Benefits begin the 1st of the next month after you enroll, as long as you enroll by the 15th. So if you join on the 12th, you’ll be covered starting the 1st of the following month.

What if I move or change jobs?

Your plan stays with you — not your job. If your situation changes, you can keep your plan with no interruption. You’re always in control.

Can I get help choosing the right plan?

Definitely. You can book a free consultation with one of our benefit advisors, and we’ll walk you through the options to make sure you choose the best fit for your life and budget.

Can I upgrade my health plan?

Yes, you can upgrade your health plan. Please contact support@benefitairship.com. Changes must be made before the 15th to take effect on the 1st of the next month.

Do I get a physical card?

We primarily use a digital card via the Amaze and New Benefits apps. New Benefits also mails a physical card (usually within 4 weeks).

How do I cancel?

Email support@benefitairship.com. Requests must be made before the 15th of the month; otherwise, you may be charged for the upcoming month.

Employer Frequently Asked Questions 

How can i see my active Members?

You can view all active members directly in your Employer Portal. The portal is updated so you always have the latest information about your enrolled team members.

How do employees enroll?

Employees enroll using your unique employer enrollment link. This makes the process simple, secure, and ensures members are tied correctly to your group.

When do benefits become active?

• Enroll before the 15th → benefits start on the 1st of the following month.
• Enroll after the 15th → benefits begin on the 1st of the month after next.

  Example: – Sign up on August 10 → start September 1. – Sign up on August 20 → start October 1.

How do i terminate a member?

Email billing@benefitairship.com with: • Member’s full name
• Termination effective date

Important: Requests before the 15th terminate end of the same month.
Requests after the 15th terminate end of the following month.

How does ACH work for payments?

• On the 20th of each month, we process your ACH for all active members.
• You pay Benefit Airship directly via ACH; your payroll company handles deductions and credits you back.

Questions? Have payroll contact billing@benefitairship.com.

Can I pay for my employees via Credit Card?

Yes - Once you have created your account email support@benefitairship to change your payment type to Credit Card.

Can I have my employees pay directly for their benefits instead?

Yes - We offer 2 different types of Employer accounts.

Employer Paid Accounts & Employee Paid Accounts. Simply choose which type of Employer Account you would like to create when registering your business.